Requesting a refund
Contact support with your order number, payment reference and reason for the request. Do not send extra funds or change recipient details to bypass review. The operator verifies the original payment and whether a payout has already been sent before proposing a resolution.
Destination, deductions and timing
A refund requires verified destination details, normally associated with the original payer. Any proposed network or provider deduction must be explained before the refund is recorded. Timing depends on review and provider processing. A completed irreversible payout cannot be automatically reversed; recovery is assessed case by case.